WHAT IS IT FOR?
Online shopping has become the go-to when looking for anything and it has become very important in the lives of consumers as COVID-19 restrictions have left retailers closing their stores to stay afloat. Not only has the level of activity online increased but individuals have taken the initiative to start online businesses and build another source of income while the world returns back to normal at a very slow but steady pace.
We have a dedicated team assigned to dealing with individuals and businesses who operate online/virtual stores and may require a long-term repair service based in London. There are a range of electricals that are being produced day by day and having to be imported from other countries and we know one of the main objectives is to minimise loss. From remote control devices to IP cameras and so much more – our hub looks to streamline the repair process and having your products back in working order and to your standards.
Our investment in manpower goes a long way because its easy being able to get updates and see something online, but what happens when you need more comprehensive support? The last thing anybody wants is to be put on hold for 10 minutes while they are trying to reach a representative just for a query that they could not solve by reading the FAQS. We aim to always be transparent when providing you any service so expect us to give you notifications regularly. Something we wish not to do is send a single email regarding an update that ends up at the bottom of your inbox because of how busy you may be but instead aim to call, text and utilise other messenger services to make sure you get the information you need.
HOW IT WORKS
When you send your item directly to us, you’ll receive a confirmation that we have received it. We will inspect the item and diagnose the issue. Usually repairs take up to 14 business days but could take slightly longer. Tell us what products need repairing, the necessary documentation to troubleshoot and repair your item to your business standards, the quantity and the relevant documentation outlining the initial problems the items or each individual item may have experienced. You could be selling on Amazon, Ebay or even have your own website set up and so much more – you shouldn’t have to stress about making a complete loss on any of your inventory.
Being in the capital, allows us to be a centralised point for all your needs and wants so do get in touch for any clarification that may be required.